FX-8098 · Smart AutomationIMPERIUMAI-Powered Smart Event AutomationThe enterprise platform that automates registration, flow and reporting with AI.
CONCIERGE
Digital Reception & Check-in
Check guests in within seconds and print badges without queues.
Read the narration
Concierge is reception, made smooth. Self check in for most guests, a warm host for everyone else, and a welcome screen that sets the tone.
What it is
Self check-in kiosks, badge printing and VIP alerts linked to registration.
What visitors do
- Registers online
- Checks in at kiosk
- Finds booths on the map
- Staff see live flow
Why it is useful
Walk in, scan, badge prints.
- Register and guide visitors
- Capture qualified leads
How it responds
- Dashboards
- Badges
- Maps
Interactive 3D experience
See it working, in five steps
Idle, input, recognition, response and result. Play the sequence, or drag to look around.
Open the interactive 3D experience to turn the model, zoom in and play the five-step sequence.
Key features
- QR check-in kiosk
- Badge printer array
- VIP alerting
- Kiosks
- Badge/QR scanners
Hardware and software
- Kiosks
- Scanners
- Badge printers
- Registration and session service
- Wayfinding engine
Customisation
- Your brand, colours, logo and copy throughout
- Content in English and Arabic
- Size and layout planned for your stand or venue
- Rules, timings and prizes set to suit your audience
- Optional lead capture with the visitor's consent, sent to your team
Technical specification
Signal path
Step 1Visitor or device event
Step 2Edge server
Step 3Normalised event
Step 4Rules + dashboards
Step 5Operator action
Hardware on site
- Kiosks
- Scanners
- Badge printers
- Local server
- Operator screens
Software
- Registration and session service
- Wayfinding engine
- Device health monitor
- Analytics
- content manager
Data it can capture
- Anonymous session id
- Interaction events
- Optional consented lead (name, company, email)
Personal data only with the visitor's consent, stored and handled as agreed with you.
If something fails
Internet lossLocal edge server keeps running
Printer jamQueue to next kiosk
Kiosk downQR self check-in fallback
Components are matched to your venue, power, data and floor plan. Install, testing and on-site support by the FAIM team.
Accessibility
- Interaction points set between 0.9 m and 1.2 m where the product allows, with clear floor space for a wheelchair user
- Every spoken or audio cue has an on-screen equivalent
- High-contrast on-screen text and generous touch targets
- A staff-assisted mode for visitors who prefer not to interact directly
Who it suits
- Event organisers and agencies
- Government and authorities
Where it works
- Venue entrances and concourses
- Conferences
- Operations rooms
Related technologies
Often paired with
FX-2080 · Smart AutomationPOLARISEvent Wayfinding & Digital NavigationPremium venue navigation across totems, mobile and signage.
FX-0173 · Smart AutomationOLYMPUSCognitive Command & ControlA Enterprise-grade command room visualising the whole operation in real time.
F-2073 · Smart AutomationCOMPASSWayfinding & NavigationGuide visitors across a large venue to the stands and sessions they want.
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